Taking the Long View

This article in The Economist (@TheEconomist) explains how Jeff Bezos, the founder and CEO of Amazon (@amazon), values innovation and risk-taking. It begins with the example of Bezos’ major investment in “a gargantuan clock” being built inside the Sierra Diablo Mountain Range in Texas by The Long Now Foundation (@longnow). This 10,000-year clock, designed “to be a symbol, an icon for long-term thinking,” will tick once a year, its century hand will advance once every 100 years, and its cuckoo will come out on the millennium.

Mr. Bezos’s willingness to take a long-term view also explains his fascination with space travel, and his decision to found a secretive company called Blue Origin, one of several start-ups now building spacecraft with private funding. It might seem like a risky bet, but the same was said of many of Amazon’s unusual moves in the past. Successful firms, he says, tend to be the ones that are willing to explore uncharted territories. “Me-too companies have not done that well over time,” he observes.

Eyebrows were raised, for example, when Amazon moved into the business of providing cloud-computing services to technology firms—which seemed an odd choice for an online retailer. But the company has since established itself as a leader in the field. “A big piece of the story we tell ourselves about who we are is that we are willing to invent,” Mr. Bezos told shareholders at Amazon’s annual meeting last year. “And very importantly, we are willing to be misunderstood for long periods of time.”

...[Criticism does] nothing to sway Mr. Bezos, who is convinced that rapid technological change creates huge opportunities for companies bold enough to seize them. “There is room for many winners here,” he says. But he believes Amazon can be one of the biggest thanks to its unique culture and capacity for reinventing itself. Even in its original incarnation as an internet retailer, it pioneered features that have since become commonplace, such as allowing customers to leave reviews of books and other products (a move that shocked literary critics at the time), or using a customer’s past purchasing history to recommend other products, often with astonishing accuracy.

Read this in full.

Also see Bezos' long view approach in "Bezos team finds Apollo 11 rocket engines on Atlantic floor."

Contact Somersault (@smrsault) to help you set your leadership vision and take advantage of technology to advance your brand.

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Encyclopædia Britannica Stops the Presses

A publishing mainstay capitulates to electronic technology. In The New York Times blog Media Decoder (@mediadecodernyt), Julie Bosman (@juliebosmanreports that “after 244 years, the Encyclopædia Britannica (@Britannica) is going out of print.”

Those coolly authoritative, gold-lettered reference books that were once sold door-to-door by a fleet of traveling salesmen and displayed as proud fixtures in American homes will be discontinued, company executives said.

In an acknowledgment of the realities of the digital age — and of competition from the website Wikipedia — Encyclopædia Britannica will focus primarily on its online encyclopedias and educational curriculum for schools. The last print version is the 32-volume 2010 edition, which weighs 129 pounds and includes new entries on global warming and the Human Genome Project.

“It’s a rite of passage in this new era,” Jorge Cauz, the president of Encyclopædia Britannica Inc., a company based in Chicago, said in an interview. “Some people will feel sad about it and nostalgic about it. But we have a better tool now. The website is continuously updated, it’s much more expansive and it has multimedia.”

Read this in full.

According to the Financial Times (@ftmedia), "The emergence of the Web decimated sales of Britannica. From a peak of 120,000 sets sold in 1990, sales fell sharply, with just 8,500 sets of the 2010 edition shipped."

A.J. Jacobs (@ajjacobs), who read the Encyclopædia Britannica from beginning to end and lived to write about it in The Know-It-All: One man's Humble Quest to Become the Smartest Person in the World, says,

...the [printed] Britannica encouraged serendipitous discoveries. Look up Abbott and Costello, and you might be lured in by abalones or Absalom, who died after his luxurious hair got caught in a tree.

...physicality has its rewards....For decades, the Britannica served a symbolic purpose. Fill your living room shelf with encyclopedias, and you were announcing, "Yes, we are an intellectually curious family." A mounted moose head, but for the brainy.

Read the obituary he wrote in full.

Let Somersault (@smrsault) help you navigate the revolutionary changes occurring in 21st century publishing.

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The 3 Qualities That Make A YouTube Video Go Viral

Simply Zesty (@SimplyZesty) / Simply Viral (@simplyviral) scouted this TED (@tedtalks) talk of YouTube (@YouTube) trends manager Kevin Allocca (@shockallocca) speaking at a TEDYouth (@TEDYouth) event on the 3 reasons a video goes viral:

·         Tastemakers: when influential people discover new videos and introduce those videos to their followers

·         Participation: when viewers of a video become motivated enough to produce another version of the video

·         Unexpectedness: when a video contains surprises, especially in a humorous manner.

Allocca says over 48 hours of video are uploaded to YouTube every minute.

Also see our other blogposts about viral videos:

What principles have you identified that contribute to a video going viral? Write your comments below.

Let Somersault (@smrsault) help you strategize your brand’s social media communication.

And be sure to bookmark and use daily the SomersaultNOW online dashboard.

Finding Your Book Interrupted ... By the Tablet You Read It On

Julie Bosman (@juliebosma) and Matthew Richtel (@mrichtel) write in this New York Times (@nytimesbusiness) article about the many ways tablets – by providing too many options – can distract people from concentrating on the books they’re reading; fragmenting their experience or stopping it altogether.

Email lurks tantalizingly within reach. Looking up a tricky word or unknown fact in the book is easily accomplished through a quick Google search. And if a book starts to drag, giving up on it to stream a movie over Netflix or scroll through your Twitter feed is only a few taps away.

That adds up to a reading experience that is more like a 21st-century cacophony than a traditional solitary activity. And some of the millions of consumers who have bought tablets and sampled ebooks on apps from Amazon, Apple, and Barnes & Noble have come away with a conclusion: It’s harder than ever to sit down and focus on reading.

Read this in full.

The article focuses on apps and email being distractions, but we also ask the question, “When do you think the digital features and creative apps of an enhanced ebook cross the line from augmenting the book reading experience and become a distraction and interruption? Write your comments below.

Contact Somersault (@smrsault) to help you plan and execute your ebook publishing and marketing strategy.

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Millennials Will Benefit & Suffer Due to Their Hyperconnected Lives

According to a new survey of technology experts, teens and young adults brought up from childhood with a continuous connection to each other and to information will be nimble, quick-acting multitaskers who count on the Internet as their external brain and who approach problems in a different way from their elders.

Many of the experts surveyed by Elon University’s (@elonuniversity) Imagining the Internet Center and The Pew Research Center's Internet & American Life Project (@pewinternet) say the effects of hyperconnectivity and the always-on lifestyles of young people will be mostly positive between now and 2020.

But the experts also predict this generation will exhibit a thirst for instant gratification and quick fixes, a loss of patience, and a lack of deep-thinking ability due to what one referred to as “fast-twitch wiring.”

Survey respondents say it’s vital to reform education and emphasize digital literacy. And a notable number say trends are leading to a future in which most people are shallow consumers of information, in danger of mirroring George Orwell’s 1984 of control by powerful interests in an age of entertaining distractions.

Read this report in full.

Also see our previous blogpost “Introducing Generation C: Americans 18-34 Are the Most Connected.”

How does this research and these predictions help you determine the future needs of your consumers and the ways you can publish life-changing content to meet those needs? Write your comments below.

Contact Somersault (@smrsault) to help you identify blue ocean strategy for your brand.

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Introducing Generation C: Americans 18-34 Are the Most Connected

Born sometime between the launch of the VCR and the commercialization of the Internet, Americans 18-34 are redefining media consumption with their unique embrace of all things digital. According to Nielsen (@NielsenWire) and NM Incite’s (@nmincite) US Digital Consumer Report, this group — dubbed “Generation C” by Nielsen — is taking their personal connection — with each other and content — to new levels, new devices, and new experiences like no other age group.

The latest Census reports that Americans 18-34 make up 23% of the US population, yet they represent an outsized portion of consumers watching online video (27%), visiting social networking/blog sites (27%), owning tablets (33%) and using a smartphone (39%). Their ownership and use of connected devices makes them incredibly unique consumers, representing both a challenge and opportunity for marketers and content providers alike. Generation C is engaging in new ways and there are more touch points for marketers to reach them.

Access the report (registration required).

Also see our blogpost "Millennials Will Benefit & Suffer Due to Their Hyperconnected Lives."

Contact Somersault (@smrsault) to help you navigate the changing demographics in today’s publishing world.

And be sure to bookmark and use daily the SomersaultNOW online dashboard; especially the Research tab.

Photographer Raises Concern Over Pinterest

Chart by Chart of the Day (@chartoftheday)

Business Insider SAI (@SAI) reports that Kirsten Kowalski (@ddkportraits), a lawyer with a passion for photography, browsed Pinterest's (@Pinterest) Terms of Use and found Pinterest's members are solely responsible for what they pin and repin. They must have explicit permission from the owner to post everything.

“I immediately thought of the ridiculously gorgeous images I had recently pinned from an outside website, and, while I gave the other photographer credit, I most certainly could not think of any way that I either owned those photos or had a license, consent or release from the photographer who owned them,” Kristen writes.

Kristen turned to federal copyright laws and found a section on fair use. Copyrighted work can only be used without permission when someone is criticizing it, commenting on it, reporting on it, teaching about it, or conducting research. Repinning doesn't fall under any of those categories.

A court case allowed thumbnail images to be considered fair use, but Pinterest lifts the entire image, not a thumbnail.

If that didn't scare Kristen enough, the all caps section of Pinterest's Terms of Use did:

“YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SITE, APPLICATION, SERVICES AND SITE CONTENT REMAINS WITH YOU.”

What's more, Pinterest places all blame and potential legal fees on its users.

Basically, if a photographer sues you for pinning an image illegally on Pinterest, the user must not only pay for his or her lawyer, they must also pay for Pinterest's lawyer. In addition, the defendant must pay all charges against him or herself, along with all of Pinterest's charges.

Kristen likens Pinterest to Napster as an enabler of illegal activity. It wasn't just Napster that went down – 12 year old girls who downloaded music were sued too.

She concluded her post inviting someone from Pinterest to call her. Someone did. The founder. Read about it at “My Date with Ben Silbermann — Following Up and Drying My Tears.” Bottom line: She writes Silbermann said “some changes are on the way in the very near future.”

Also see Adweek’s (@Adweek) “Brands Pinning it on Pinterest” and “Pinterest: The New Facebook for Lifestyle Magazines.”

Somersault (@smrsault) is beginning a Pinterest board. What should we put on it?

Infographic by Modea (@Modea)

Behind the Google Goggles, Virtual Reality

Project Glass is what Google is calling its exploration into eyeglasses that promote constant virtual reality to the wearer.

Nick Bilton (@nickbilton) writes in The New York Times (@nytimestech) about the soon coming debut of wearable glasses that serve as computer monitors.

Later this year, Google is expected to start selling eyeglasses that will project information, entertainment and, this being a Google product, advertisements onto the lenses. The glasses are not being designed to be worn constantly — although Google engineers expect some users will wear them a lot — but will be more like smartphones, used when needed, with the lenses serving as a kind of see-through computer monitor.

“It will look very strange to onlookers when people are wearing these glasses,” said William Brinkman, graduate director of the computer science and software engineering department at Miami University in Oxford, Ohio. “You obviously won’t see what they can from behind the glasses. As a result, you will see bizarre body language as people duck or dodge around virtual things.”

...Like smartphones and tablets, the glasses will be equipped with GPS and motion sensors. They will also contain a camera and audio inputs and outputs.

...Through the built-in camera on the glasses, Google will be able to stream images to its rack computers and return augmented reality information to the person wearing them. For instance, a person looking at a landmark could see detailed historical information and comments about it left by friends. If facial recognition software becomes accurate enough, the glasses could remind a wearer of when and how he met the vaguely familiar person standing in front of him at a party. They might also be used for virtual reality games that use the real world as the playground.

Read this in full.

Also see our previous blogpost, “Point – Know – Buy.” And browse our blog’s Future tag.

What does this next advancement in technology mean for your publishing strategy? Will you seek to publish content for the exclusive consumption on these types of glasses? Write your comments below.

Contact Somersault (@smrsault) to help you identify blue ocean strategy for your brand.

And be sure to bookmark and use daily the SomersaultNOW online dashboard; including the Futurist News tab.

A Self-Published Author Breaks Down the Economics of Self-Publishing and His Own Winning Strategies

In Fast Company (@FastCompany), NYU journalism professor Adam L. Penenberg (@penenberg) interviews self-published author Charles Orlando, who’s written two volumes of The Problem With Women… Is Men. Orlando has sold upwards of 15,000 copies of his work as a Kindle, iPad, and iPhone ebook, as well as a traditional paperback, generating around $130,000 since its release in November 2008.

Which self-publishing service did you choose?

BookSurge Publishing (now CreateSpace, @CreateSpace). BookSurge was partnered with Amazon.com, and once I was published, my book was automatically included on Amazon.com (this was 2007/2008, before there was a real ebook publishing effort). It was print-on-demand with really good quality, so I didn't need to hold an inventory and I didn't need to be part of the backend stuff: shipping, fulfillment, returns, chargebacks, etc. Plus, I would get all the benefit of being grouped with best-selling authors, receive reviews, and more. They had multiple levels of service – editing, marketing, public relations, custom covers, and much more – but I elected to go with a flexible offering (allowing me a custom interior, custom cover, and no more than 10 interior illustrations).

What did all this cost?

Editor: $500 (flat fee)

BookSurge publishing package: $900 (now priced lower)

Cover design and all artwork: $750

25 copies (for review): Free.

Total: $2,150

He goes on to explain how he marketed his book.

I started a blog: three posts a week. Simultaneously, I spun up my Facebook and Twitter (@charlesjorlando) efforts and started publishing my blog posts to my Facebook Page. But I could see that readers had to leave Facebook or Twitter to interact with what I had written. As a test, I just wrote on Facebook, using the Notes application on my Page. And... voila... increased engagement and interactivity; more comments, more sharing on individuals' Walls. I took down my blog at the end of 2009 and in an effort to meet my audience where they "lived" I transitioned all my efforts to Facebook (and some on Twitter). My Facebook Fan Page was now a few hundred strong.

Read this in full.

Contact Somersault (@smrsault) to help you with your publishing, marketing, and branding needs.

Be sure to bookmark and use daily the SomersaultNOW online dashboard; especially take advantage of the list of self-publishers in the Publishers tab.

Omnichannel Retailing

Articles in Harvard Business Review (@HarvardBiz) focus on the reinvention of retail that’s going on right now. “The Future of Shopping” explains that when the dot-com bubble burst 10 years ago, the ensuing collapse wiped out half of all online retailers. Today, e-commerce is well established and much digital retailing is now highly profitable.

As it evolves, digital retailing is quickly morphing into something so different that it requires a new name: omnichannel retailing. The name reflects the fact that retailers will be able to interact with customers through countless channels — websites, physical stores, kiosks, direct mail and catalogs, call centers, social media, mobile devices, gaming consoles, televisions, networked appliances, home services, and more.

If traditional retailers hope to survive, they must embrace omnichannel retailing and also transform the one big feature internet retailers lack — stores — from a liability into an asset. They must turn shopping into an entertaining, exciting, and emotionally engaging experience by skillfully blending the physical with the digital. They must also hire new kinds of talent, move away from outdated measures of success, and become adept at rapid test-and-learn methodologies.

A successful omnichannel strategy should not only guarantee a retailer’s survival — no small matter in today’s environment — but also deliver a revolution in customers’ expectations and experiences.

Read this in full (registration required). See a PDF version here and here.

In “Retail Isn’t Broken. Stores Are,” J.C. Penney CEO Ron Johnson is interviewed:

When Johnson joined Apple, in 2000, as the senior vice president for retail, conventional wisdom held that a computer maker couldn’t sell computers. Johnson promptly tossed out the retailing rule book and built the Apple Store from scratch. “The Apple Store succeeded not because we tweaked the traditional model,” Johnson says. “We reimagined everything.” Today, Apple stores are the highest performing stores in the history of retailing.

In November, Johnson took the reins as CEO of the venerable J.C. Penney department store. Times are tough for many retailers, but Johnson, characteristically, sees the chance to reinvent the department store as a great opportunity. He also understands the challenges ahead. “A store has got to be much more than a place to acquire merchandise,” he says. “It’s got to help people enrich their lives.”

Johnson discusses his vision of the future of retail and shares insights about innovation, leadership, and why he trusts his gut.

Read this in full (registration is required). See a PDF version.

Know What Your Customers Want Before They Do” says

Shoppers once relied on familiar salespeople to help them find exactly what they wanted—and sometimes to suggest additional items they hadn’t even thought of. But today’s distracted consumers, bombarded with information and options, often struggle to find products or services that meet their needs.

Advances in information technology, data gathering, and analytics are making it possible to deliver something like the personal advice of yesterday’s sales staffs. Using increasingly granular customer data, businesses are starting to create highly customized offers that steer shoppers to the “right” merchandise — at the right moment, at the right price, and in the right channel.

But few companies can do this well. The article demonstrates how retailers can hone their “next best offer” (NBO) capability by breaking the problem into 4 steps: defining objectives, gathering data (about your customers, your products, and the purchase context), analyzing and executing, and learning and evolving. Citing successful strategies in companies such as Tesco, Zappos, Microsoft, and Walmart, they provide a framework for nailing the NBO.

Read this in full (registration required). See a PDF version.

Also see HBR’s portal The Future of Retail.

To stay current with news about publishing, consumers, branding, retailing, and more, bookmark and use daily the SomersaultNOW online dashboard.