Embracing Change

An article by Stuart Elliott (@stuartenyt) in The New York Times (@NYTimesAd) explains another facet of the revolutionary change occurring in society because of the Internet:

The language of social media — “fans,” “friend request,” “like,” “social network,” and, yes, “status update” — is increasingly appearing in advertising, whether or not those ads are running in social media like Facebook, Twitter, and YouTube. Such ads are also increasingly being aimed at mainstream consumers, not just the younger consumers who were the early adopters of social media.

The appropriation of the trappings of social media for marketing purposes is an example of a tactic known as borrowed interest, by which brands seek to associate themselves with elements of popular culture that are pervasive enough to be familiar to the proverbial everybody. Social media’s new starring role in product pitches signals that agencies and advertisers believe they are sufficiently prevalent to refer to without producing puzzled reactions.

Read this in full.

Another article says “every business should embrace change.” Kevin Chou, CEO and co-founder of Kabam, writes on his LinkedIn blog about counsel he received from a colleague, who said, “Business change is never popular, and it's a messy affair, but survival depends upon it."

"It's tough to put difficult advice into action, and harder still to have the conviction to see necessary changes through. For one thing, you need a thread-the-needle combination of self-confidence that you've made the right decision, and humility, so that you and your team learn quickly to fix the inevitable mistakes in the messy road ahead. For anyone facing a dreaded but necessary change process, I give the same advice – you likely won’t be popular, and will make inevitable mistakes – but standing still is certainly not an option."

Read this in full.

We at Somersault believe the unprecedented changes occurring in the publishing world aren’t a crisis to avoid; they’re a playground of possibilities. We’re here to help you embrace change and leverage it to fulfill your mission. We like to say we’re flipping the publishing world right-side up!

Contact Somersault (@smrsault) to help you strategically publish and market pbooks, ebooks, and audiobooks.

Download our white paper, “Tech, Trends, & Retail Success: See the Future and Act Now,” in which we detail the elements of creating extreme retail in-store experiences.

Learn about SomersaultSocial (@SomersaultHelp), our Web-based author online marketing education modules.

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Gen Z Shows Brand Loyalty

Over 3/5 of Generation Z say that when they find a brand they like they stick with it, according to a recent survey. Forrester Research polled more than 3,000 online Gen Z members, aged 18 to 23, for its report How To Build Your Brand With Generation Z and found 62% are prepared to show loyalty to those brands they enjoy.

"The leading edge of Gen Z is at a pivotal point in their product and brand choices, as they finance their own purchase decisions," Tracy Stokes, report lead and principal analyst at Forrester Research, told Luxury Daily.

Gen Z is the first generation born into a digital world. They are true digital natives who have grown up in the age of technology. The only world they know is a digital one — where they can connect anytime, anywhere, and to anyone. As a result, they are highly promiscuous when it comes to media consumption; they will be the first generation to consume more media online than offline.

Gen Z is more likely than other generations to trust messages from brands and marketing communications via digital channels, according to the report.

And the brands they prefer will inspire their confidence and demonstrate honesty in business practice.

Other findings in the report include the increased willingness of Gen Z, compared to other generations, to pay more for products with an image they like and to own the best brand.

"Marketers need to create a brand experience that is relevant to their customers' lives but also authentic to the brand," said Stokes.

Read this in full.

Download our white paper, “Tech, Trends, & Retail Success: See the Future and Act Now,” in which we detail the elements of creating extreme retail in-store experiences.

Contact Somersault (@smrsault) to help you strategically publish and market pbooks, ebooks, and audiobooks.

Learn about SomersaultSocial (@SomersaultHelp), our Web-based author online marketing education modules.

Add our Facebook page (http://facebook.com/SomersaultGroup) & Twitter stream (http://twitter.com/smrsault) to your Flipboard account on your iPad, iPhone, or Android. Or download our blog as an ebook to your ereader (http://goo.gl/3nTtN)

Get our blogposts delivered into your email inbox.

And be sure to bookmark and use daily the SomersaultNOW online dashboard; especially the Book Discovery Sites tab.

Speech Analysis: 'So God Made a Farmer'

Last year this blog highlighted a roundup of the Super Bowl (#superbowl) television ads from a marketing perspective; discerning which hit the mark and which didn’t.

This year, we want to feature only one spot, and that from a speech-making point of view.

Dodge Ram’s 2-minute “So God Made a Farmer” commercial (#keepplowing), which aired in the fourth quarter, featured nothing more than a slideshow of stunning still images accompanied by a 1978 Future Farmers of America (@nationalffa) convention speech by the late newscaster and supreme rhetorician Paul Harvey, in which the radio personality paid tribute to America’s farmers.

Among Harvey’s considerable voice talents was his focused attention on the dramatic use of silence. He knew how to time and maximize pauses in his speaking to keep the audience on the edge of its seat and follow his every word. He also was an expert in pacing: knowing when to slow his delivery and when to speed it up. Even Harvey’s simple signature sign-on, “Good Morning, America,” was mesmerizing.

The above video draws its strength and effectiveness from Harvey’s striking delivery. Listen to it while paying attention to his cadence and rhythm, and the emphasis he gives words and phrases. That’s how to give a speech!

See the article “'So God made a farmer' Super Bowl ad inspires” by Erin Roach, assistant editor of Baptist Press (@baptistpress).

See Paul Harvey Archives.

See Paul Harvey Jr.’s website.

See Ram’s Year of the Farmer website.

Download our white paper, “Tech, Trends, & Retail Success: See the Future and Act Now,” in which we detail the elements of creating extreme retail in-store experiences.

Contact Somersault (@smrsault) to help you strategically publish and market pbooks, ebooks, and audiobooks.

Learn about SomersaultSocial (@SomersaultHelp), our Web-based author online marketing education modules.

Add our Facebook page (http://facebook.com/SomersaultGroup) & Twitter stream (http://twitter.com/smrsault) to your Flipboard account on your iPad, iPhone, or Android. Or download our blog as an ebook to your ereader (http://goo.gl/3nTtN)

Get our blogposts delivered into your email inbox.

And be sure to bookmark and use daily the SomersaultNOW online dashboard; especially the Book Discovery Sites tab.

Disney, Struggling to Find Its Digital Footing, Overhauls Disney.com

This New York Times (@NYTimesAd) article by Brooks Barnes (@brooksbarnesNYT) shows how difficult it is for traditional companies to adjust to the digital age; they have to learn a whole new way of thinking and doing business. The article has implications for all book publishers.

Trying to finally master the Internet the way it has theme parks or animated films, the Walt Disney Company has redesigned its website, Disney.com, for the third time in 5 years.

Figuring out the Internet is critical for all media companies, but Disney’s future in particular depends on a winning strategy. The children it hopes to turn into lifelong consumers of its products are increasingly living online. Disney Channel used to be the company’s most important welcome mat. Now executives refer to Disney.com as the “front door.”

Read this in full.

Also see our blogpost, “In Customer Service Consulting, Disney's Small World Is Growing.”

Download our white paper, “Tech, Trends, & Retail Success: See the Future and Act Now,” in which we detail the elements of creating extreme retail in-store experiences.

Contact Somersault (@smrsault) to help you strategically publish and market pbooks, ebooks, and audiobooks.

Learn about SomersaultSocial (@SomersaultHelp), our Web-based author online marketing education modules.

Add our Facebook page (http://facebook.com/SomersaultGroup) & Twitter stream (http://twitter.com/smrsault) to your Flipboard account on your iPad, iPhone, or Android. Or download our blog as an ebook to your ereader (http://goo.gl/3nTtN)

Get our blogposts delivered into your email inbox.

And be sure to bookmark and use daily the SomersaultNOW online dashboard; especially the Book Discovery Sites tab.

Somersault Group Reports on Christian Retail Trends

Members of Somersault were pleased to give the keynote presentation Jan. 9 at the CBA Next 2013 (@ICRShow) event held in cooperation with AmericasMart Atlanta (@AmericasMartATL) in the Atlanta gift mart.

We distributed our white paper, “Tech, Trends, & Retail Success: See the Future and Act Now” and our Christian Bookstore Customer Satisfaction Survey. Both are available online.

We encouraged Christian retailers to brand themselves as more than sellers of product, but as experts in Christian publishing. And to declare their expertise by referring to their bookstore as a “Books Bistro” with “Publishing Einsteins,” so when a customer wants to learn about a Christian topic or write about one, the first expert advisor he or she should think of consulting is their store.

Christian Retailing (@ChristianRetail) covered our presentation:

Seventy percent of Christian store shoppers say they would buy an ebook at a Christian retail store, with many options now available to Christian market retailers, according to publishing strategy and services agency Somersault Group....

Creating an in-store experience that will draw traffic is critical. The panel urged Christian retailers to cultivate an atmosphere that promotes relaxation, provides real-time marketing and offers information openly that reassures customers in their purchase decisions. Stores were also encouraged to assign a staff member to event management and another to digital communication.

“Be the Christian hub of your community,” the panel told NEXT attendees. “Christian booksellers are no longer only in the bookselling business. You are in the community-building, personalized-service, outcome-based-solution-provider, experts-in-all-things-publishing-related and technology business with a spiritual emphasis.”

Read this in full.

Learn more about this retail report in the upcoming March issue of Christian Retailing.

Download our white paper, “Tech, Trends, & Retail Success: See the Future and Act Now,” in which we detail the elements of creating extreme retail in-store experiences.

Contact Somersault (@smrsault) to help you strategically publish and market pbooks, ebooks, and audiobooks.

Learn about SomersaultSocial (@SomersaultHelp), our Web-based author online marketing education modules.

Add our Facebook page (http://facebook.com/SomersaultGroup) & Twitter stream (http://twitter.com/smrsault) to your Flipboard account on your iPad, iPhone, or Android. Or download our blog as an ebook to your ereader (http://goo.gl/3nTtN)

Get our blogposts delivered into your email inbox.

And be sure to bookmark and use daily the SomersaultNOW online dashboard; especially the Book Discovery Sites tab.

Seth Godin on the Art of Noticing, and Then Creating

On the APM radio program On Being (@Beingtweets), host  Krista Tippett (@kristatippett) interviewed author, speaker, and marketing leader Seth Godin (@ThisIsSethsBlog). Tippet says Godin is “an original and helpful voice on this landscape of digital connection for which there are no maps. He is a singular thought leader and innovator in what he describes as our post-industrial, post-geography ‘connection economy.’ Rather than merely tolerate change, he says, we are all called now to rise to it. We are invited and stretched in whatever we do to be artists — to create in ways that matter to other people.”

In the interview, Godin says, “Marketing is the life we live. The question is, will we choose ethical marketing: weaving a story, weaving a tribe, and weaving a network that mean something?” ...

Read this in full.

Listen to the interview.

Read Godin’s blogpost about his On Being interview, “Slow media.”

Also see our blogpost, "Seth Godin Ends Domino Project with Lessons Learned."

Download our white paper, “Tech, Trends, & Retail Success: See the Future and Act Now,” in which we detail the elements of creating extreme retail in-store experiences.

Contact Somersault (@smrsault) to help you strategically publish and market pbooks, ebooks, and audiobooks.

Learn about SomersaultSocial (@SomersaultHelp), our Web-based author online marketing education modules.

Add our Facebook page (http://facebook.com/SomersaultGroup) & Twitter stream (http://twitter.com/smrsault) to your Flipboard account on your iPad, iPhone, or Android. 

Get our blogposts delivered into your email inbox.

And be sure to bookmark and use daily the SomersaultNOW online dashboard; especially the Book Discovery Sites tab.

Baker Book House Celebrates Grand (Re)Opening

74-year-old independent Christian bookstore Baker Book House (@bakerbookstore) (blog), Grand Rapids, MI, held its ribbon cutting grand re-opening ceremony this morning, celebrating the completion of its nearly year-long 28,000-square foot reconstruction project.

Along with new Bibles, books, music, video, digital, and giftware, Baker Book House, the retail division of Baker Publishing Group (BPG) (@ReadBakerBooks) (@BakerAcademic) (@bethany_house) (@BrazosPress) (@Chosen_Books) (@RevellBooks), has an extensive inventory of used books and serious academic and theological sections.

In his remarks, Dwight Baker, president of BPG, emphasized the communal aspect of the store and how the remodeling’s objective is to make the space an inviting place for people to gather, hold meetings, and attend events (see above video).

John Topliff, general manager of Somersault, says, "The new Baker Book House truly is a dynamic store with natural light, excellent inventory, wide-enough aisles for browsing, WiFi and a cafe to make the store a third-place, a used book department, and an area for events and meetings that makes the store a valuable community-building hub. The staff is welcoming, service-oriented, and knowledgeable. This store is already a destination store and the remodeling provides more reasons for people to stop in and shop. The joy on the faces of the Baker staff was wonderful to see."

Download our white paper, “Tech, Trends, & Retail Success: See the Future and Act Now,” in which we detail the elements of creating extreme in-store experiences.

Contact Somersault (@smrsault) to help you strategically publish and market pbooks, ebooks, and audiobooks.

Learn about SomersaultSocial (@SomersaultHelp), our Web-based author online marketing education modules.

Add our Facebook page (http://facebook.com/SomersaultGroup) & Twitter stream (http://twitter.com/smrsault) to your Flipboard account on your iPad, iPhone, or Android. 

Get our blogposts delivered into your email inbox.

And be sure to bookmark and use daily the SomersaultNOW online dashboard.

Video: Inside Random House

Random House (@randomhouse) and Random House Audio (@RHAudiobooks) have produced the above videos in an effort to elevate their brand reputation among authors, agents, booksellers, and consumers. Are they over-selling?

Also see Digital Book World’s (@DigiBookWorld) article, “Random House Explains What Publishers Do.”

Contact Somersault (@smrsault) to help you publish and market your ebooks, pbooks, and audiobooks.

Learn about online marketing with SomersaultSocial.

Add our Facebook page (http://facebook.com/SomersaultGroup) & Twitter stream (http://twitter.com/smrsault) to your Flipboard account on your iPad, iPhone, or Android. 

Get our blogposts delivered into your email inbox.

And be sure to bookmark and use daily the SomersaultNOW online dashboard, especially the Publishers tab.

Millennials Want Brand Engagement

Edelman (@EdelmanPR) Millennial consultancy (@Edelman8095) (#Edel8095) is the driver of 8095, a global benchmark study on how Millennials connect with brands, make purchasing decisions and share their opinions on products and companies with family, friends, and extended networks. The study, first conducted in 2010 and updated this year, focuses on people born between 1980 and 1995.

(Above graph is from MarketingCharts, @marketingcharts)

·         Over 3/4 of millennial consumers worldwide want to be "entertained" by brands, and a similar proportion are willing to provide feedback on goods and services.

·         About 80% want brands to "entertain" them, with co-creating products the most popular option, mentioned by 40%, ahead of receiving real-time answers to social media enquiries (33%).

·         32% want sponsoring events

·         31% desure companies to deliver engaging online content

·         21% would like to connect with other fans. Forming tie-ups with admired celebrities or public figures score 19%.

·         More broadly, a 74% majority of respondents say they influence the purchase choices of peers and older buyers

·         63% regularly go shopping with their friends, partner, or family.

·         For 73%, sharing feedback with companies after a good or bad experience is a "responsibility," peaking at 90% in China and India, but falling to 59% in Germany and 57% in Canada.

·         When making purchase decisions, 94% of participants use at least 1 external information source and 40% use 4 or more, with search engines and word-of-mouth from friends and family the most common.

·         When asked what wider assistance brands could be in their lives, 77% want financial assistance, such as grants and scholarships for studying.

·         75% desire opportunities for more "life experiences" like trips and lessons in interesting subjects, and 65% want a mentor to help guide them.

·         60% want to tap a brand's "audience," like its Facebook page or ads, to connect with similarly-minded people, and 56% say the same for sharing their views with a wide group.

In 2013, the oldest of the Millennials will turn 33 – many of them are now parents, have careers, and wield spending power and influence in today's world.

Read the news release.

Contact Somersault (@smrsault) to help you understand and reach the Millennial market.

Learn about online marketing with SomersaultSocial.

Add our Facebook page (http://facebook.com/SomersaultGroup) & Twitter stream (http://twitter.com/smrsault) to your Flipboard account on your iPad, iPhone, or Android. 

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Video: The Viral Benefits of a Satisfied Customer

11-year-old James Groccia, who has Asperger syndrome, saved his money for 2 years to buy his dream toy: the LEGO Emerald Night Train set. But when he was able to finally buy it, he discovered it was discontinued.

He wrote of his disappointment to LEGO (@LEGO_Group) and the company replied with a cordial, corporate-sounding apology letter. Then, a few days before his birthday, a package arrived containing the discontinued set with a sweet letter commending his will power and even suggesting someday he might work at LEGO. His parents hid a camera to catch James' reaction when he opened the package.

The resulting video above, with the title, "Why LEGO is the BEST Company in the World!," has become a viral sensation with over 1 million views and mentions on major newscasts.

It demonstrates the power of consumer generated media on a brand’s reputation (for the cost of a single Emerald Night Train set). Contrast this with the stilted, long-winded, slow-moving corporate video LEGO produced earlier this year.

In many ways, successful branding depends on delighting the consumer with stellar customer service.

Contact Somersault (@smrsault) to help you protect and strategically manage your brand's reputation.

Learn about online marketing with SomersaultSocial.

Add our Facebook page (http://facebook.com/SomersaultGroup) & Twitter stream (http://twitter.com/smrsault) to your Flipboard account on your iPad, iPhone, or Android. 

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And be sure to bookmark and use daily the SomersaultNOW online dashboard.