The F-FACTOR: Friends, Fans, & Followers Influence Consumers' Purchasing Decisions in Ever-more Sophisticated Ways

Trendwatching.com (@trendwatching) has coined “The F-FACTOR” to describe the power and reach social media has on commerce and branding.

  • The F-FACTOR is currently dominated by Facebook, as over 500 million active users spend over 700 billion minutes a month on the site. (Source: Facebook, April 2011)
  •  And its impact isn’t just on Facebook itself. Every month, more than 250 million people engage with Facebook across more than 2.5 million external websites. (Source: Facebook, April 2011)
  • The average user clicks the ‘Like’ button 9 times each month. (Facebook, 2010)
  • Three-quarters of Facebook users have 'Liked' a brand. (Source: AdAge/ Ipsos, February 2011)

Here are 5 ways the F-FACTOR influences consumption behavior:

  1. F-DISCOVERY: How consumers discover new products and services by relying on their social networks.
  2. F-RATED: How consumers will increasingly (and automatically) receive targeted ratings, recommendations and reviews from their social networks.
  3. F-FEEDBACK: How consumers can ask their friends and followers to improve and validate their buying decisions.
  4. F-TOGETHER: How shopping is becoming increasingly social, even when consumers and their peers are not physically together.
  5. F-ME: How consumers’ social networks are literally turned into products and services.

Read further explanation of the above points.

Also see Marketing Charts (@marketingcharts) “Consumers Tap into ‘F-Factor’”

Keep in mind, according to a March 2011 survey by RetailMeNot.com and Harris Interactive, search engines are still the most popular online means of finding deals (67%), outpacing retailer emails/ads (30%), coupon websites (23%), and price comparison sites (22%).

Let Somersault help you optimize the F-FACTOR for your brand.

Today is the National Day of Prayer

The purpose of the National Day of Prayer (@NationalPrayer) is “to mobilize prayer in America and to encourage personal repentance and righteousness in the culture.”

Since the first call to prayer in 1775, when the Continental Congress asked the colonies to pray for wisdom in forming a nation, the call to prayer has continued through our history, including President Lincoln’s proclamation of a day of “humiliation, fasting, and prayer” in 1863. In 1952, a joint resolution by Congress, signed by President Truman, declared an annual, national day of prayer. In 1988, the law was amended and signed by President Reagan, permanently setting the day as the first Thursday of every May. Each year, the president signs a proclamation, encouraging all Americans to pray on this day. Last year, all 50 state governors plus the governors of several US territories signed similar proclamations.

And as recently as last month, a panel of the US court of appeals overturned a ruling that previously found the law requiring the President to proclaim a National Day of Prayer each year as unconstitutional.

When I pray for another person, I am praying for God to open my eyes so that I can see that person as God does, and then enter into the stream of love that God already directs toward that person. — Philip Yancey

Teens Watch the Least TV

Publishing’s competitors are not only other books vying for consumers’ time and attention. Average Americans have increased their TV watching by 2 minutes, to 34 hours, 39 minutes per week, according to State of the Media, Trends in TV Viewing—2011 TV Upfronts (pdf) from The Nielsen Company.

Heaviest TV watchers are adults 65+ (47 hours, 33 minutes per week), followed by 50-64 (43 hours, per week). Trailing all other age groups, teens age 12-17 watch the least amount of TV (23 hours, 41 minutes per week).

Emerging trends:

·       Timeshifting continues to be a significant factor in how consumers watch TV. 38% of all TV households in the USA have a DVR.

·         Mobile Video viewing has increased 41% from last year. The heaviest users of mobile video are teens ages 12-17 who watch 7 hours 13 minutes of mobile video a month.

·         Viewing video online also continues to increase. In January 2011, 144 million Americans viewed video online.

·        The audience overlap between visitors to network and broadcast media sites and social networking & blog sites is significant. In January 2011, 49% of social networking & blog site visitors also visited TV network and broadcast media sites

Read this article.

Myths and Facts About the Impact of Technology on the Lives of American Teens

The above presentation by the Pew Research Center’s Internet & American Life Project (@Pew_Internet) explores 9 commonly held assumptions about how teens and young adults use technology:

1.    Everyone uses the Internet.

2.    Every teen has a cell phone.

3.    All teens text unimaginably large numbers of messages a day.

4.    Teens no longer call anyone on the phone.

5.    Parents and K-12 schools struggle with management of teens’ phones.

6.    Teens have been supplanted by older adults on social networks.

7.    Teens love Twitter.

8.    Young adults don’t care about privacy, particularly online.

9.    Teens are active creators of content online.

See this presentation in full.

4 in 10 Shoppers Interact with Retailers via SocNets

Four in 10 US consumers interact with retailers through social networking sites, according to a new survey from Deloitte (@DeloitteBA). Data from the 2011 Spring Consumer Pulse Survey (pdf) also indicate out of this consumer subset, 63% interact to find out about promotions and 56% browse products on retailer social networking pages. In addition, 38% of shoppers who interact with retailers through social networking sites review recommendations. And 43% of smartphone owners surveyed say they've used devices in stores to assist in their shopping.

Read the article in full.

These statistics reinforce the strategy of using QR codes on product packaging or in-store merchandising to communicate with consumers. But how you do it makes all the difference. In his MobileInsider column, Steve Smith critiques brands’ mobile marketing from a real-world perspective in the article Down the QR Code Rabbit Hole.

[I pull out my phone] in the aisles of Barnes and Noble [to click a QR code:] a Microsoft Tag was on back of an historical thriller Stardust that looked intriguing. Again, it kicked me over to a very attractive trailer — that wanted to go on for 7 minutes. Seven minutes! “Stop that,” my fiancée said. “Would you bring a TV to watch in the middle of a bookstore?” Worse, am I really going to sit in a bookstore and watch a 7-minute video in order to find out what the book is about?

Read this article in full.

You’ll also want to read The New York Times article, “Retailers Retool Sites to Ease Mobile Shopping.”

Let Somersault help you create an effective mobile strategy for your brand.

CyberTots: Pre-teens Drive iPad Purchases, Join Social Networks

This article in Advertising Age (@adage) by Jack Neff (@jackneff) begins, “If you thought of Generation Y as the digital generation, wait till you get a load of their kids.” This insightful research can help publishers prepare for the consumer who will be buying books 10 years from now, whatever those books will look like.

Pre-teen and even pre-school children are key drivers for adoption of the iPad and other tablet computers, and a substantial number of kids, including two in five 11 and 12 year olds, now regularly use social networks even though they're technically not allowed, according to the study LMX Family: A Window into the Media Life of the American Family (LMX stands for Longitudinal Media Experience) conducted in early February by Ipsos OTX (@ipsosnewspolls).

Ipsos also says pre-schoolers are adopting digital habits or being exposed to new devices even faster than tweens, a sign of the speed with which digital technology is reshaping media and marketing habits for the youngest children. Of households with preschoolers, 38% had handheld gaming devices vs. only 24% among those with children aged 6-12. Preschool households also held an edge in laptops (82% to 76%), gaming consoles (76% to 63%) and Internet-capable cellphones (69% to 65%).

The youngest children have the most exposure to digital technology because they’re more likely to have Gen Y parents shaping their expectations, says Donna Sabino, senior VP-kids and family insights for Ipsos OTX.

“People laugh when they see 3 and 4 year olds who are used to smartphones or tablet touch-screen devices going up to a laptop and touching the screen to make it move,” says Sabino. “When I see that, I think the technology is already obsolete for her. Her expectation is that all her interface with media is going to be intuitive, something she can touch. It's a history of the future right now — what are we teaching them to expect from us going forward?”

·         18% of parents will let their tween boys aged 9-12 play video games rated adult only, and 36% will let them play games rated mature, provided a parent is playing too.

·         20% of parents will let children 6-12 go with them to R-rated movies.

·         23% of children 6-12 regularly visit social networking sites and 41% of kids 11-12 do so, though membership in the sites is supposed to be limited to 13 and up.

·         By age 11, half of kids have cellphones. Half of the time it’s the parents’ idea.

·         Kids in the household are huge drivers of iPad penetration. 10% of households with children under 13 now have iPads, vs. only 3% in households without children 6-12.

·         35% of households with children 6-12 plan to purchase some brand of tablet computer in the next year.

·         Over half of parents say their children should be able to go online on their own by age 6.

Read this in full.

Also read our blogpost, "25% of Toddlers Have Used a Smartphone."

Engage Gen Y: Life Is But A Stream

Dan Coates, president of Ypulse (@ypulse) says, “There's a fundamental shift in how media is being consumed, and Gen Y is at the epicenter of it all.”

·         In the prior week, nearly 1 in 4 members of Gen Y watched video content that was streamed to a computer, 1 in 7 downloaded video content to a computer, and 1 in 20 watched video content that was streamed to their mobile phones.

·         On average, Gen Y spends nearly 3 hours a week watching streamed TV programs, and an hour and a half a week watching downloaded TV programs.

·         Gen Y streams and downloads video from a variety of locations: they are nearly as likely to do so at home as they are at a friend's house.

·         Gen Y most commonly streams full-length, professionally produced videos, such as movies and TV shows, with music videos not far behind. College students watch a wider diversity of content than teens, with most checking out news clips, commercials, sports, and political videos in addition to long-form movies and TV shows.

He says, “The trend towards cloud-based, on-demand digital media shifts the locus of control from the producer to the consumer. Having grown up immersed in digital media, Gen Y will lead this shift.”

Read this in full.

What are the implications of these findings for publishers?

Tablet Users Increasing Content Consumption

 

According to BtoB Media Business (@btobmagazine), “the users of iPads and other tablet devices are increasing their content consumption at a greater rate than individuals who don't own the devices, according to a survey released by L.E.K. Consulting (@LEK_Consulting).

The “Hidden Opportunities in New Media Survey” finds that 29% of tablet owners increased their use of magazines in the last year compared with just 4% of nontablet owners. Similarly, 26% of device owners said they increased their consumption of newspapers compared with just 6% of nontablet owners.

Read the study in full in pdf format.

E-Commerce Times says analyst firms are recalculating their 2011 PC sales projections after noticing a trend in which more consumers are passing on PC purchases in favor of tablets.

The above chart displays the results of the Google AdMob Network Survey.

What are the implications of the above study and analysis for publishers and other content creators? Write your comments below.

College Students Use eReaders More, But Still Like Print

According to a study conducted in March by OnCampus Research (@CampusResearch), the research division of the National Association of College Stores, college students continue to increase their usage of e-readers, but most still prefer print textbooks. The survey of 655 students finds a 6% increase in ebook purchases in March compared to a study conducted in October, and more students are reading materials on dedicated reading devices while fewer are using laptops or netbooks. While only 15% of students say they own an e-reader, 39% report they use one, up from 19% in the October study. The number of students owning a dedicated reader in October was 8%.

Of those now owning a digital e-reader, the Amazon Kindle was the most popular, with 52% of college students owning one, compared to 32% five months ago. Other top e-reader devices included Barnes & Noble’s Nook (21%), Apple iPhone (17%), and Apple iPad (10%).

Students interested in purchasing a new e-reader are most interested in the iPad and Kindle (both 27%), followed by the Nook.

Print textbooks continue as the preferred media option among this demographic. Fully 75% of the college students in the March 2011 survey said that, if the choice was entirely theirs, they would select a print textbook. This is similar to the findings of the October 2010 e-reader survey, as well as one done in the fall of 2008.

Read the news release.

Web Marketing 'Must Benefit Users'

Warc (@WarcEditors) reports that a new joint initiative from the World Federation of Advertisers (WFA) and Millward Brown (@Millward_Brown) Firefly offers tips on consumers’ online ad preferences.

Initial findings from Project Reconnect, an ongoing survey based on a global poll of parents and teenagers, found a “remarkable” level of agreement across territories and age groups over which features of online ads are acceptable - and which are not.

The researchers, who questioned consumers in four key territories - Brazil, China, the UK, and the US - found that ads offering a “tangible benefit” for users are acceptable - as are ads that are “different, fun, engaging, and/or offer something extra.”

But the survey also revealed that people “instinctively” describe online advertising in potentially negative terms – “pop-ups, banners, and spam.”

Generally, there is a shared belief there is a “time and place” for online ads, and that advertisers should not overstep boundaries and “pester” consumers.

Read this report in full.