According to a survey by GroupM Next (@groupmnext), 43% of US shoppers have used their mobile phone to engage in "showrooming" (#showrooming) the practice of using a mobile device to research products while in a store, including comparing prices online.
"Consumers have shifted their path to purchase to include the store as a step, but not necessarily the final step; and this will likely continue to increase over time," Chris Copeland, CEO of GroupM Next, says.
The study suggests that if bricks-&-mortar stores could stay within 5% of the price available via the Web (e.g., 5% of $17 is 85-cents), almost half of "potential showroomers" say they would finalize their purchase in stores.
Interacting with a member of staff in stores can also make a difference. Consumers who spoke to an associate are 12.5% more likely to purchase from a bricks-&-mortar outlet.
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