How does a medical facility in the middle of nowhere become so well known and respected that world leaders want to be consumers of it? According to Lee Aase (@LeeAase), director, Mayo Clinic Center for Social Media, word-of-mouth (WOM) fueled by social media is the driving force. Watch (1 and 2) his relaxed case-study presentation from a few years ago and adapt his success principles (see the above pyramid) to advance your brand.
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