eMarketer (@eMarketer) reports that according to a survey of social media marketers, the most valuable aspects of social media brand fans go beyond anything with an immediate monetary value.
At the top of the list were the fan’s value as a source of insight and increased loyalty overall. Advocacy and engagement were also important to at least three-quarters of respondents.
As you set your social media marketing strategy, are you focusing on long-term relational objectives or short-term sales goals?