This article in The New York Times (@nytimesbusiness) says, “Reviews on Amazon are becoming attack weapons, intended to sink new books as soon as they are published.”
Books used to die by being ignored, but now they can be killed — and perhaps unjustly killed,” said Trevor Pinch, a Cornell sociologist who has studied Amazon reviews. “In theory, a very good book could be killed by a group of people for malicious reasons.”
...The retailer, like other sites that depend on customer reviews, has been faced with the problem of so-called sock puppets, those people secretly commissioned by an author to produce favorable notices. In recent months, Amazon has made efforts to remove reviews by those it deemed too close to the author, especially relatives. The issue of attack reviews, though, has received little attention....
Attack reviews are hard to police. It is difficult, if not impossible, to detect the difference between an authentic critical review and an author malevolently trying to bring down a colleague, or organized assaults by fans. Amazon’s extensive rules on reviewing offer little guidance on what is permissible in negative reviews and what is not....
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